Conflict is defined as a process that begins when on party perceives that another party has negatively affected, or is about to negatively affect something that the first party cares about. Conflict is very common in any work place and our personal lives. In many work places we face it everyday. For me I have will admit I have been in the middle of conflict, I have started then and I have ended them. As a manger at a shop it is my duty to recognize these conflicts and defuse them as quickly as possible.
But your probably wondering “What conflict can there be in an ice cream shop?” The answer to that question is, quite a few. The conflict I mainly see between the Manager and I. We will call the manager, Jon. Jon and I are both dominant personalities. Earlier on in this blog I have described him as a Charismatic leader. He always thinks he is better and that he is right. Now I must confess I can be that way at times also, it is not constant personality for me like it is for him. He will start off by saying “Well had I opened this morning this would have all been done.” (Things like cutting cakes and making ices, and filling machines.) I will then usually say something along the lines of “Well you’re full of it and that you wouldn’t have it done.” The problem with that is that I am provoking him. The thing I should have done was either let it go or, I could have said “I had a lot of things to do this morning.”
The first option would have been best, because knowing Jon he would have said I thought so, so go do it now. With option number two, he would have said something along the lines of “Ahhh, excuses, excuses.” And then he will continue on how I am slow. Jon and I do fight often. However, usually when I get ready to go at the end of my shift we make up. But there are times where we have been at each others throats for a few days and the owner will pull both of us aside and say cut it out. When I read this on paper, I think about what happened and how I was very Immature. But that is also how we learn.
Robbins, Stephen, and Judge Timothy. Organizational Behavior. Upper Saddle River, New Jersey: Pearson Prentice Hall, 2007.
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3 comments:
Just when I was about to tell you to provide examples, not only do you do so, but you also show the lesson from them! Awesome. Just a note: always mention the source (reference) in the text (citation).
Good example. As you keep going in business, they'll become more frequent and sillier. People may feel threatened and you won't even have a clue what you did. Just keep going with what you know is right.
This blog is great. Just reading it brings up a whirlwind of thoughts about my own job. It seems like the tension is forever growing in my workplace. I try to keep my mouth shut for the most part, but sometimes it's hard. My boyfriend and I usually share our days (mostly complaints no doubt) with eachother, and that helps me to stop stressing about my job and move on.
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